Terms and Conditions

These service terms explain the main rules that apply when you access, register, or use Havana Fortuna Casino’s website, your player account, the games, promotions, and any related features we provide.

By visiting the site, creating an account, making a purchase, participating in promotions, or using any part of the platform, you agree to follow these conditions of use. The goal is clarity and fairness - so you know what to expect from the platform, and what we need from players to keep things secure and consistent.

If you do not agree with these platform rules, please do not use the website or create an account.

Who Can Play - Age, Location, and Legal Use

Havana Fortuna Casino is intended for adults only.

To use the platform, you must be at least the legal gambling age in your jurisdiction, and you are responsible for making sure online play is lawful where you are located. Access may be restricted in certain countries, regions, or states, and we may block or limit features where required by law, regulation, or internal policy.

At this time, residents of California, Connecticut, Delaware, Idaho, Kentucky, Louisiana, Michigan, Montana, Nevada, New Jersey, and New York are restricted from playing or redeeming prizes on the platform.

Getting Started - Account Registration Rules That Protect Players

When you register, you agree to provide accurate, current information, including details needed to create and maintain your account. This includes keeping your email address up to date so you can receive important service messages and security notices.

A few key expectations:

• Your account must be registered in your own name.
• You may only create and use the number of accounts permitted by the operator.
• You may not open an account on behalf of someone else, or use another person’s identity.
• We may request that you confirm or update information if we believe it is incomplete, inconsistent, or outdated.

If we reasonably believe an account was created using false information or in a way that breaks these rules, we may limit access or close the account after review.

Verification Checks - Why We May Ask for Documents

To protect players, prevent fraud, and meet compliance responsibilities, Havana Fortuna Casino may request verification at different points, including before redemptions.

Verification requests may include (where appropriate):

• Proof of identity and age
• Proof of address
• Confirmation of payment method ownership
• Security questions or additional account checks

If verification is required, you agree to provide accurate documents and information within a reasonable timeframe. Until verification is completed, certain actions may be limited, including withdrawals or prize redemptions.

Your Account, Your Responsibility - Keeping Logins Secure

You are responsible for protecting your username, password, and any other login credentials. Any activity that takes place through your account may be treated as authorized by you, unless we determine there is a security issue on our side.

Your player account is personal and cannot be shared, transferred, sold, or used by anyone else, including friends, family members, or coworkers. If you allow another person to access your account, you accept the risk that your balance, gameplay, or bonus eligibility could be affected.

If you believe someone has accessed your account without permission, contact support right away so we can help secure it.

Coins, Purchases, and Redemptions - How Balances Generally Work

Havana Fortuna Casino operates as a social sweepstakes platform using two types of coins:

• Gold Coins - for entertainment play, with no cash value
• Sweeps Coins - may be eligible for redemption for prizes, subject to verification and redemption rules

Payment methods, processing times, fees (if any), availability, and limits can vary based on your location, your chosen method, and internal security checks. Supported payment options may include Visa and MasterCard, but we cannot guarantee every method will be available at all times.

Redemption and transaction requests may be reviewed before approval. We may apply reasonable checks to protect players and the platform, including verifying account ownership, reviewing play patterns for misuse, or confirming eligibility.

Key redemption expectations (general)

Sweeps Coins redemptions are subject to platform rules and verification. As a general baseline:

• 1 Sweeps Coin equals $1.00
• The minimum redemption is typically 100 Sweeps Coins (equal to $100)
• Redemptions often take about 3 to 5 business days to process, depending on verification status and operational volume

We do not promise exact processing times, and delays can occur due to verification, banking processes, technical issues, or additional review.

Bonus Rules Made Simple - Promotions Have Extra Conditions

Promotions, bonus drops, discounts, free spins, and other offers may have additional bonus terms that apply alongside these site terms. By claiming or using a promotion, you agree to follow the specific rules shown for that offer, including any eligibility limits and play requirements.

Common promotion conditions may include:

• Eligibility requirements, including location restrictions
• Wagering requirements (playthrough)
• Time limits (for example, an offer that expires after about 8 days)
• Game restrictions or exclusions
• Maximum conversion or redemption limits where stated
• Limits on how many times a bonus can be claimed per player, household, device, or payment method

Sweeps Coins playthrough (important)

Sweeps Coins awarded through promotions may be labeled separately from “redeemable” Sweeps Coins until the applicable playthrough is completed. On Havana Fortuna Casino, promotional Sweeps Coins may be subject to a 50x playthrough requirement before becoming eligible for redemption, unless the promotion’s terms say otherwise.

Examples of offers you may see (with restrictions)

Depending on eligibility, available offers may include:

• A new player welcome bonus that activates after registration and email verification
• A first purchase discount bundle (for example, $9.99) with bonus coins
• Daily login rewards issued about once every 24 hours
• Refer-a-friend rewards after a qualified referral meets the stated conditions
• An Alternative Method of Entry mail-in request option where offered

Promotions are not guaranteed to be available in every location, on every device, or at all times, and we may change, pause, or end offers where reasonable.

Games and Features - Availability Can Change

We work with a range of game studios and platform providers to offer slots and other casino-style games. However, game access can vary based on location, device compatibility, software updates, scheduled maintenance, and unexpected technical issues.

We may add, remove, suspend, or limit games, promotions, or site features at any time. This can happen for licensing reasons, provider decisions, security needs, or to maintain a balanced and reliable player experience.

Fair Play Standards - What We Expect From Everyone

Using the platform means playing in good faith. You agree not to use the website or services for unlawful purposes, or in ways that harm the integrity of gameplay, promotions, or other players.

Prohibited behavior may include:

• Fraud, attempted fraud, or knowingly providing false information
• Collusion or coordinated play intended to manipulate outcomes or promotions
• Chargeback abuse or attempts to reverse legitimate transactions improperly
• Bonus abuse, including using tactics primarily intended to exploit promotion rules
• Using bots, scripts, automation tools, or unauthorized software to interact with the site
• Attempts to interfere with the platform, including hacking, disabling security, or probing systems
• Allowing someone else to play on your account, or using the platform on behalf of another person

If you are unsure whether an action is allowed, the safest move is to contact support before doing it.

When We May Limit Service - Balanced Operator Rights

To keep the platform safe and consistent, Havana Fortuna Casino may take reasonable actions when we believe rules have been broken, verification is incomplete, or misuse may be occurring.

Depending on the situation, this may include:

• Limiting access to features while we review activity
• Pausing or removing bonus eligibility where promotion rules were not met
• Freezing a transaction temporarily for security review
• Suspending or closing an account after reasonable review

We aim to handle these situations in a fair, measured way, and we may request information from you to resolve concerns.

Mistakes and Technical Issues - How We Handle Errors Fairly

From time to time, errors can happen - including incorrect displays, wrong bonus crediting, game malfunctions, interrupted sessions, or balance updates that do not reflect what should have occurred.

When there is an obvious mistake or technical error, we reserve the right to correct it and to address the impact in a reasonable way. This can include adjusting balances, reversing incorrectly credited bonuses, or voiding results affected by a verified malfunction.

If you spot something that looks off, contact support as soon as possible, and avoid trying to take advantage of the error. That helps resolve issues quickly and protects your account standing.

Responsible Gaming - Keep It Fun and In Balance

Gambling-style games should be treated as entertainment, not as a way to make money. We encourage you to play within your means, take breaks, and use any available tools that support balance and control, such as limits, time-outs, or self-exclusion where offered.

If you feel your play is no longer under control, reaching out for help is a smart step, and support can help point you to available options.

Content Ownership - Intellectual Property Rules

The website’s design, branding, logos, text, graphics, and software elements belong to Havana Fortuna Casino or its licensors and are protected by intellectual property laws.

You may not copy, reproduce, republish, distribute, reverse engineer, or commercially exploit any site content without written permission, except where allowed by law for personal, non-commercial use.

Third-Party Providers - Games, Payments, and Tools

Some parts of the platform may be provided or supported by third-party companies, including game studios, payment processors, identity verification services, and technical hosting providers.

Because of that, certain features may depend on third-party availability and operational limits. We are not responsible for outages or failures caused solely by third parties, but we will make reasonable efforts to restore service and support players when issues are within our control.

Limits of Responsibility - What We’re Not Liable For

We work to provide a secure, reliable service, but we are not responsible for losses or damages caused by circumstances outside our reasonable control, such as:

• Internet interruptions, device issues, or unsupported browsers
• Player mistakes, including sending information incorrectly or misusing account features
• Delays or failures caused by banks, payment providers, or third-party services
• Service interruptions due to maintenance, security updates, or unexpected technical problems
• Events of force majeure, such as natural disasters or major infrastructure outages

Nothing in these terms is intended to limit any rights you may have under applicable law.

No Promises of Perfect Uptime - “As Is” and “As Available”

The website, games, and services are provided on an “as is” and “as available” basis. We cannot guarantee uninterrupted access, constant availability, or error-free operation, and we do not promise that every game, promotion, or payment method will be available in every location at every moment.

Updates to These Terms - Staying Current

We may update these service terms from time to time to reflect changes in the platform, security practices, legal requirements, or operational needs.

The most recent version posted on the website will apply from the date it is published, unless otherwise stated. Continuing to use the platform after an update means you accept the revised terms, so it is a good habit to check back periodically.

Other Policies You Should Review

These site terms work alongside other policies and notices published on the website. Depending on how you use the platform, you may also want to review:

• the Privacy Policy
• the Cookie Policy
• promotion-specific bonus terms
• responsible gaming resources
• anti-money laundering and know your customer information where applicable

For more details about promotions and playthrough expectations, you can also review our internal page at Bonus Terms.

Need Help? Contact Havana Fortuna Casino Support

If you have questions about these conditions of use, account rules, or how the platform works, you can reach our support team through:

• Live chat
• FAQ support
• Email: support@havanafortunacasino.com

These terms are here to set clear expectations, support fairness, and protect both players and the platform. By keeping your account accurate, playing responsibly, and following the rules above, you help maintain a safer, smoother experience for everyone.