FAQ

Getting started is a quick and simple process. To join the fun, click on the sign-up button and provide the required information, such as your name, email address, and a secure password. Once you submit the form, you must verify your email address by clicking the link sent to your inbox. This step is essential to activate your account and claim your initial bonus.During the registration process, you may see a field for an "Agent Code." While this is often used for specific referral programs, it is not required to access our standard welcome offers. Ensure all the information you provide is accurate and matches your legal identification, as this will prevent any delays during the verification process later on.

We love to welcome our new community members with a significant boost to their balances. Currently, new players can receive a generous package of 40,000 Gold Coins plus a free 40 Sweeps Coins. This offer allows you to explore our wide variety of games right away without any initial purchase required.To claim this bonus, simply complete your registration and verify your email. The coins are typically credited to your account automatically. This welcome offer is a fantastic way to experience the excitement of our top-tier slots and table games while getting a feel for how our sweepstakes model works.

Havana Fortuna Casino operates using two distinct types of virtual currency to provide a legal and fun social gaming experience. Gold Coins are intended for social play and entertainment only. They have no inherent monetary value and cannot be redeemed for prizes. You can collect Gold Coins through daily bonuses, promotions, or by purchasing bundles in our store.Sweeps Coins, on the other hand, are the key to unlocking real prizes. While you cannot purchase Sweeps Coins directly, they are often given away as a free bonus with Gold Coin purchases or through various promotions. Once you have met the necessary wagering requirements, Sweeps Coins can be redeemed for US dollars or gift cards.

To ensure fair play and maintain the integrity of our sweepstakes system, all Sweeps Coins obtained through bonuses are subject to a 50x wagering requirement. This means you must play through the amount of your bonus coins 50 times before they become "Redeemable SC." For example, if you receive 10 Sweeps Coins as a bonus, you would need to place a total of 500 Sweeps Coins in play to meet the requirement.Once the playthrough is complete, those coins move into your redeemable balance. You can track your progress within your account dashboard to see how close you are to making a redemption. While 50x is a specific target, many of our games offer high return-to-player percentages that help you stay in the action longer.

We take pride in offering a world-class gaming library powered by some of the most respected names in the industry. You will find titles from legendary providers such as NetEnt, Betsoft, and NoLimit City. These developers are known for their stunning graphics, innovative bonus features, and fair mechanics.Our collection also includes exciting games from 3 Oaks, Big Time Gaming, Red Tiger Gaming, and Evolution Gaming. Whether you prefer classic three-reel slots, modern video slots with thousands of ways to win, or immersive live dealer experiences, our diverse lineup of providers ensures there is always something fresh and exciting to play.

Absolutely! Havana Fortuna Casino is fully optimized for mobile play, allowing you to take the excitement with you wherever you go. There is no need to download a dedicated app from a store. Instead, you can simply access our website through the browser on your smartphone or tablet.Our mobile platform is compatible with both iOS and Android devices, ensuring a seamless experience across all screens. The games are designed to load quickly and adapt to your touch controls, providing the same high-quality graphics and smooth performance you would find on a desktop computer.

While we strive to bring our social casino experience to as many people as possible, legal regulations in certain areas prevent us from operating everywhere. Currently, players residing in California, Connecticut, Delaware, Idaho, Kentucky, Louisiana, Michigan, Montana, Nevada, New Jersey, and New York are restricted from playing or redeeming prizes.If you live in any of these states, you will not be able to create an account or participate in our sweepstakes promotions. We continuously monitor local laws and will update our community if our availability changes in any of these regions.

If you want to extend your playtime or collect more free Sweeps Coins, you can purchase Gold Coin bundles through our secure store. We currently accept major payment methods, including MasterCard and Visa. All transactions are processed using advanced encryption technology to ensure your financial data remains protected.To make a purchase, navigate to the "Store" or "Buy" section of your account, select the bundle that fits your budget, and follow the prompts to complete the payment. Most purchases are credited to your balance instantly, so you can get back to your favorite games without delay.

Redeeming your Sweeps Coins for real prizes is an exciting part of the Havana Fortuna experience. To be eligible for a redemption, you must have a minimum of 100 redeemable Sweeps Coins in your balance. Each Sweeps Coin is equivalent to $1.00 in US dollars.Once you request a redemption, our team will review the request to ensure all wagering requirements and verification steps have been met. The processing time typically takes between 3 and 5 business days. Prizes are usually sent to the same payment method used for purchases or via other approved electronic transfer methods.

To maintain a secure environment and comply with legal standards, we require all players to complete a Know Your Customer (KYC) verification process before they can redeem prizes. This process involves providing a copy of a government-issued photo ID, such as a driver's license or passport, and a proof of address, like a recent utility bill.Verification is a one-time process that helps prevent fraud and ensures that prizes are being sent to the correct person. We recommend completing this step as soon as possible after joining to avoid any delays when you are ready to cash out your winnings.

Security is our top priority at Havana Fortuna Casino. We use industry-standard SSL encryption to protect all data transmitted between your device and our servers. This ensures that your personal information, login credentials, and transaction details are kept private and safe from unauthorized access.In addition to technical safeguards, we follow strict internal protocols regarding data handling. We do not share your information with third parties without your consent, and we are committed to providing a transparent and trustworthy environment for all our players.

If you have questions or encounter any issues, our support team is ready to help. The fastest way to get assistance is through our live chat feature, which connects you directly with a representative. For more detailed inquiries, you can send an email to support@havanafortunacasino.com.We also maintain an extensive FAQ section that covers a wide range of topics, from technical troubleshooting to bonus terms. Our goal is to provide timely and helpful responses so you can focus on enjoying your time at the casino.